Privacy Policy


At Journey 2 Health ("we," "us," "our"), we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This privacy policy describes how we collect, use, and disclose your personal information in compliance with the Protection of Personal Information Act (POPIA) and in alignment with Meta (WhatsApp) requirements.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, physical address.
  • Identity Information: National ID number, passport number.
  • Financial Information: Bank account details, credit card information.
  • Technical Information: IP address, browser type, device identifiers, and usage data.
  • Communication Information: Any messages or communications you send to us via WhatsApp or other channels.

2. How We Collect Personal Information

We collect personal information:

  • Directly from you when you provide it to us.
  • Automatically through our website and WhatsApp interactions.
  • From third-party sources, where applicable.

3. Use of Personal Information

We use your personal information for the following purposes:

  • Service Delivery: To provide, operate, and maintain our services.
  • Communication: To contact you regarding our services, respond to inquiries, and send administrative information.
  • Marketing: To send you promotional content and updates, subject to your preferences.
  • Legal Compliance: To comply with legal obligations and respond to lawful requests from public authorities.

4. Disclosure of Personal Information

We may share your personal information with:

  • Service Providers: Third-party service providers who assist us in delivering our services.
  • Affiliates: Our affiliated companies for the purposes described in this policy.
  • Legal Authorities: Law enforcement or other authorities if required by law or to protect our legal rights.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. Despite our efforts, no security measures are completely secure, and we cannot guarantee the absolute security of your information.

6. Your Rights

Under POPIA, you have the right to:

  • Access your personal information.
  • Correct or update your personal information.
  • Request the deletion of your personal information.
  • Object to the processing of your personal information.

To exercise these rights, please contact us at

7. WhatsApp Specific Terms

When you communicate with us via WhatsApp, Meta (WhatsApp) may collect information about you. We encourage you to review WhatsApp’s privacy policy to understand how they handle your information.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website and updating the effective date.

9. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at: